ARLINGTON, Va.--(BUSINESS WIRE)--Health
Net Federal Services, LLC, a wholly owned subsidiary of Health
Net, Inc. (NYSE:HNT), today announced its call center operations
have been certified as a Center of Excellence by BenchmarkPortal
for the third consecutive year.
“The BenchmarkPortal Center of Excellence certification demonstrates
Health Net Federal Service’s commitment to complement the military’s
health care system and help ensure we are performing at our highest
capabilities and delivering exceptional service,” said Billy Maynard,
president of Health Net Federal Services.
According to BenchmarkPortal, the top 10 percent of call centers
evaluated by BenchmarkPortal achieve the Center of Excellence
distinction based on best-practice metrics drawn from the world’s
largest database of objective and quantitative call center data that is
audited and validated by researchers from BenchmarkPortal.
“This certification attests to the fact that Health Net Federal Services
call center leaders have successfully balanced efficiency and
effectiveness in their operations,” said Bruce Belfiore,
BenchmarkPortal’s chief executive officer. “By optimizing its cost
components and its ability to satisfy customers, Health Net exemplifies
best practices in a very important sector.”
The certification process involved audits of call center operations
jointly operated by Health Net Federal Services and PGBA, which serve
TRICARE beneficiaries and providers in the North Region. TRICARE is the
uniformed services health care program for active duty, retired, Guard
and Reserve service members and their families provided through the U.S.
Department of Defense.
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry, providing benchmarking, certification, training,
consulting, research and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its innovative
approach to best practices for the contact center industry.
BenchmarkPortal hosts the world’s largest database of contact center
metrics, which is constantly being refreshed with new data.
BenchmarkPortal’s mission is to provide contact center managers with the
tools and information that will help them optimize their efficiency and
effectiveness in their customer communications. For more information on
BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About Health Net Federal Services
Health Net Federal Services has a long history of providing
cost-effective, quality managed health care programs for government
agencies, including the U.S. Departments of Defense and Veterans Affairs
(VA). As the managed care support contractor for the TRICARE North
Region, Health Net Federal Services provides health care services to
approximately 2.8 million uniformed services beneficiaries, active and
retired, and their families. In addition, Health Net Federal Services
provides quality, cost-effective health care solutions for veterans, as
well as behavioral health services for active duty service members,
veterans and their families.
Additionally, Health Net Federal Services administers the U.S.
Department of Veterans Affairs’ (VA) Patient-Centered Community Care
(PCCC) program in three of six regions across the United States (regions
1, 2 and 4), which includes all or portions of 37 states, the District
of Columbia, Puerto Rico and the U.S. Virgin Islands. The PCCC program
provides eligible veterans access to health care through a comprehensive
network of community-based, non-VA medical professionals who meet VA
quality standards when VA supplements care outside its own facilities.
The program augments the VA’s ability to provide specialty inpatient and
outpatient health care services, as well as behavioral health care,
limited emergency care and newborn care services to enrolled veterans.
The PCCC program also includes providing care to Veterans through the
Veterans Access, Choice and Accountability Act of 2014 (Veterans Choice
Act), either because of their lack of proximity (40-mile drive) to a VA
Medical Center or clinic or because they have been unable to schedule an
appointment with VA within 30 days. Visit www.hnfs.com
for more information.
About Health Net, Inc.
Health Net, Inc. is a publicly traded managed care organization that
delivers managed health care services through health plans and
government-sponsored managed care plans. Its mission is to help people
be healthy, secure and comfortable. Health Net provides and administers
health benefits to approximately 6.1 million individuals across the
country through group, individual, Medicare (including the Medicare
prescription drug benefit commonly referred to as “Part D”), Medicaid,
dual eligible, U.S. Department of Defense, including TRICARE, and U.S.
Department of Veterans Affairs programs. Health Net also offers
behavioral health, substance abuse and employee assistance programs,
managed health care products related to prescription drugs, and managed
health care products related to prescription drugs.
For more information on Health Net, Inc., please visit Health Net’s
website at www.healthnet.com.
This release contains references and links to other websites that may
contain content that is not owned or controlled by Health Net. Please be
aware that references or links to other websites are provided for the
user’s convenience and that Health Net is not responsible for any such
content that is not owned or controlled by Health Net. Health Net
does not express an opinion on any such content and disclaims any
liability in connection therewith.